Universal Patient Experience
athenahealth | Epocrates
How do you unify patient access, for tens of thousands of practices, and hundreds of thousands of patients? 
MY Role
Co-Research Lead
Senior Designer
A single sign-on for patients, reducing friction in healthcare.
End-to-end UX Research
Interactive Prototyping
Workshop Facilitation
Advanced Statistics
In 2018, athenahealth began developing a unified patient portal solution. Previously, patients logged in to each one of their athenahealth physicians individually - but a new, more accessible & intuitive interface increased volume to athe

Specifically, I was responsible for designing billing & scheduling solutions, while coordinating & leading research efforts for the larger product.
Feb - May 2018
We launched a patient portal that supported hundreds of thousands of patients in a variety of complex use cases - building value for our practices.