Universal Patient Experience
athenahealth | Epocrates
How do you unify patient access, for tens of thousands of practices, and hundreds of thousands of patients?
MY Role
Research Lead
Senior Designer
description
A single sign-on for patients, reducing friction in healthcare.
Skills
End-to-end UX Research
Wireframing
Interactive Prototyping
Workshop Facilitation
Advanced Statistics
context
In 2018, athenahealth began developing a unified patient portal solution. Previously, patients logged in to each one of their athenahealth physicians individually - but a new, more accessible & intuitive interface increased volume to athe
Specifically, I was responsible for designing billing & scheduling solutions, while coordinating & leading all research efforts for the larger product.
Specifically, I was responsible for designing billing & scheduling solutions, while coordinating & leading all research efforts for the larger product.
Timeline
Feb - May 2018
Outcome
We launched a patient portal that supported hundreds of thousands of patients in a variety of complex use cases - building value for our practices.
